Paying for 2 membership fees for 1 person.

I have been a member of virgin active for over 10 years. Recently, I’ve changed medical aids (within discovery) and the same scheme however my id number was captured incorrectly. As a result virgin active have doubled billed me and my husband for the past 4 months with no resolution In sight. 2 different memberships were created for one person(as recommended by a sales consultant at the virgin active little falls branch). I have billed approximately 6 times the installment in the past 3 months. The sales consultants, head office call centres and vitality consultants have all been contacted constantly to no resolution. Its shocking to say the least. We were told to cancel the old membership and to sign up as a new member. Everything they needed done to meet a sign up quota and avoid resolution. Here we stand with no solution in sight. Still being double billed, and still being directed to the customer care service centre.