Pay back the money Virgin Active South Africa

The only reason why my heart rate and blood pressure rise at Virgin Active South Africa is because of the lack of service and free frustration they provide.

I used to be a member at a competitor company and I was contacted by Virgin Active who offered me a better deal. I, therefore, cancelled my previous membership and joined Virgin Active South Africa. I had to pay the activation fee, however, the contract that I signed bound me to a monthly subscription fee of R162.50. In the beginning of November Virgin Active South Africa deducted R630.00 from my account. I have been following up with Virgin Active South Africa since 16 October 2019 in order to avoid any situation where my contract and Vitality is not in order. I have been following up continuously after the erroneous debit order with no prevail. The sales consultant, Tumie Mantjiu (Sandton branch), does not return my calls. When I am so lucky to get hold of her, she makes excuses like the line is faulty and she will phone me back. I am still waiting for her call. I have contacted Virgin Active South Africa a number of times to explain my situation, however, no one is assisting me or providing valuable feedback.

The only exercise this gym has ensured is my fingers continuously contacting them and writing this review. A contract is binding to both parties, myself and Virgin Active. Therefore, any deduction outside of the amounts stipulated in the contract is considered **********. As if this gym has not received enough negative publicity over the past couple of months - one would expect that they would at least try and redeem themselves.