Pathetic when it comes to payment and refunds

<p>This happens numerous times and i am not the only one complaining to Virgin Active about Debit orders not going off when and how arranged with the club.</p> <p> </p> <p>For a number of months i have been paying penalty fees, every single time it is due to Virgin Active doing a debit order before they are supposed to and i end up paying penalties. The only response i get from Virgin Active every single time is shrugged shoulders and "i don't know why".</p> <p> </p> <p>Trying to get a hold of Head office and explaining the situation to them, the very next month the same thing happens. </p> <p> </p> <p>and what frustrates me the most, when you make the payment before the debit order goes off they do not do any effort in checking if accounts were paid and they submit the debit order causing a double payment and yet again penalty fees.</p> <p> </p> <p>When it comes to refunding double payments they are even worse, they make promises of refunding the money within 10 days, after 15 days when you contact them to find out about the refund not refunded they simply reply with yet again "i do not know".</p> <p> </p> <p>They never know anything except making the fees more and more and the service is becoming PATHETIC.</p>