Pathetic virgin active service

I am very unhappy woth virgin active. I have been with the Montana branch. I had a harrasment case with them that never got sorted out they did not even come back to me.

Now last month I wanted to cancell my husband and my daughter membership because they do not use the gym the operator told me I can cancell my daughter but not my husband he has to phone even though it is on my name. He phoned and cancelled. Then last week I get a call from Virgin active stating what can virgin active do to change my mind because I cancelled my membership. I NEVER cancelled my membership. So the operator said it is a mistake on virgin active side and they will reinstate my membership with a discount for 3 months. I specifically said I will not pay for a new card and he said he promises me that my card will work fine nothing chaned he just opened my membership again. The next day when I got to the gym the card did not work and the reception said my membership is cancelled. Whick I explained it never was. The day after that same story could not access the gym due to the system stating my membership ia cancelled???? Now this morning I see virgin active deducted 2 debit orders from my account. When I ohoned i got transferred 3 times cut off 2 times. Then the lady said I have to speak to alex mokwena who phoned me originally but I held on to the line for 30 minutes and no one answered.

Pathetic service from virgin active