Pathetic Virgin Active Customer Service

Myself and my kids have been a member of Virgin Active Lonehill for just over a year now. Recently we moved to Discovery Medical aid and this activated Vitality (with a hefty fee no less) on our memberships. It’s 3 weeks later and our “new cards” still do not allow us access to the gym and I receive phone calls daily from VA HO that there are amounts outstanding! The sales manager (who seems to never be in) at our club refuses to answer my mails or return my phone-calls. 1 star is way too generous.