Pathetic Virgin Active Consultants

I recieved a call last week Thursday from Virgin Active on my cell ***, because i missed one payment. The date was the 16th May at 15:26pm, i did not get the young ladies name, because i straight away said, yes i know im in arears then i started explaining, i then said "let me keep quiet now", she then just puts the phone down on me, i call back and speak to Sakhi at 3:31pm i explain what just happened, only to be put on hold for until 16:36pm. He said he could not see who tried to call me back and clearly needed to protect his colleague. Is this what your service has now become Virgin Active, i have been a client for over 20 years, and this how a person gets treated when you miss one payment. You guys are Disgusting!!!