Pathetic, useless, far below par...doesn't even begin to state how I feel about this company

If I could give -10 stars I would. I signed up at virgin active wonderboom last year in 2022, I signed my brother up as well in June 2023 as a birthday gift as he has been wanting a gym membership for a while. It has now been 3 full months since I signed him up and every month for the past 4 months I am contacted that I am in arrears due to virgin active debiting the incorrect amounts and on the wrong dates the previous couple of months. I decided to take the bullet and pay whatever was outstanding. After paying that and paying in advance for my brother and myself for the next month everything went fine for the next couple of weeks. However, this is where my pain comes in, my membership is debited either on the 31st or the 1st for R450, THEN they deduct HALF of my brother's membership fee R160 on the 1st (after debiting mine) THEN on the 4th/5th sometimes even the 20th they will deduct the other half of my brother's membership, another R160. I have called 3 times requesting to stop doing so and deduct both amounts simultaneously on the same day as stated on the CONTRACT. But no, that never happens. Every month end I am contacted stating that I am a certain amount in arrears, when I call back after having been called numerous times and the consultants drop the call mid conversation when I explain my situation (when I have the energy to deal with the useless consultant in their accounts department) and throw my toys out of the cot, then all of a sudden I am no longer in arrears and my accounts are both up to date. This is ridiculous. May this be a fair warning to Virgin Active wonderboom, should this happen again, I will cancel my membership and my brother's membership with immediate effect and will not be held liable for any cancellation fees as I will only be cancelling due to the fact that virgin active cannot get their ducks in a row. I am now officially sick of having to waste my airtime, take time from work, waste my energy on a useless company that does not have qualified accountants to deal with their client's accounts.