Pathetic treatment

<p>I contacted virgin red parow to make an arrangement on my arrears as I want to sign up. I had previous arrears from Wembley square after I stoped working in town. To a lee ann who told me my account was handed over she willis call head office and callI me back, she didn't. Next day I called in again and spoke to kurt and explained what I told her lee ann, he said he will speak to her and call me back. He called me 5min later saying lee ann said I can come and do a new application I must bring R99, so I did that assuming virgin active must have saw I was a member in January last and wrote it off as ima back to sign in again. I still asked what happens with arrears and kurt said don't worry it's sorted.After 3 days of gym my access starting being blocked due to my previous arrears when I asked the consultant I was told that I needed to pay atleast50% in order to continue gyming as my new contract is now blocked. I explained the above and was told they will look into it and follow up. Nobody did, everyday I need to re explain myself at reception, this is embarrassing time consuming and totally unacceptable. I spoke to Calvin, Mike and many other consultants all telling me about this 50% BUT nobody is understanding me or what I'm saying it the mistake that was made by the branch, beside that nobody is even making notes on the system. Today the maneger madeat the first note which says "member not allowed access due to arrears" I now am led to believe kurt or lee ann had me sign up so they could hit sales targets knowing I would be blocked due to arrears. I should have never beenbeen allowed to sign a new contract before arreare being sorted ( which was the reason I called the gym in the first place) now I am being told to pay R1600. I earn R3500 pm, I bought myself food for R2000. The food is diet specific, basmati rice sweet potato chicken etc. Now everything needs to a stand still beccause of this ****? Not one person there recognises me as a human, all they see is a sale. I feel disrespected,humiliated and ******. This is ********* work practice and it's ccausing a huge inconvenience in my life. I paid my friend petrol money for the month as we gym 5am now that tooI will become money wasted? I feel sad that I need to come to this extent to me heard as this is not me. See attached a watsaap sent to kurt, which till today he has not responded. I need this mess sorted out and I need someone who willis understand the situation and not speak to me like a robotplan. I never disputed arrears, I actually called to pay the ****, then got done in my your money hungry staff members. I will be waiting for your call</p>