Pathetic service Little Falls VA

Over two weeks ago i made the move from Momentum to Virgin Active for my membership at Little Falls. This membership was for myself,gusband and two children. The salesperson (whose name i will onit), was eager in taking over R4000.00 in membership fees. However, he completely messed up the application. Firstly, the cards that we paid for NEVER worked. Whenever we swiped them, it showed blank details. As a result we are not able to train or earn points. Secondly, he captured COMPLETELY INCORRECT details pertaining to my children. Thirdly, whenever I come to the gym around 10 am or 11am he is never around. I leave messages for him and he doesnt even bother returning calls or even sorting it out the issue. Fourthly, he blames head office at Vitality for the problem. Yet i have an email from them that everything is in order on their side but that the problem is on VA side. This is pathetic service. How difficult is it to correctly perform a new membership!

Please can someone competent assist!