Pathetic Service \ *****""""

Been with VIRGIN ACTIVE CANAL WALK gym for a year and then ask them simply to switch over to the vitality.Signed a new contract end of Jan and been billing me on the old contract after 3 months they cant swtich the account.They have been also debting the wrong account.I keep calling the club and they refer to me to head office, then head office refers me back to the club \simply passing the buck"went to the club last week WHERE the manager (TAZ MOODLEY )BLATANTLY **** to me to my face to tell me the new contract is in place.(HE EVEN LOOKED AT THE COMPUTER AND SAID THE CONTRACT IS IN FORCE FOR A YEAR)Then headoffice called me cause they want to debt AGAIN only to tell me the new contract isnt EVEN ACTIVE AT ALL!!!.. BUT THEY EVERY READY TO TAKE YOUR MONEY. so i would like to no where in the virgin active contract does it state that the staff can lie to the customers or clients.. what sort of service is this guys trying to deliver.??? i mean really why should i get treated like a peasant...."""