PATHETIC SERVICE, INCORRECT INFORMATION, NO ASSISTANCE, INCORRECT DEBIT ORDER, MANAGER USELESS

I joined virgin active in Feb 2018, I advised the sales agent at the time, that I rather join the following month due to financial commitments, but she gave me a deal that I couldnt refuse, Feb on the house, March and April only R99, thereafter I will be moved onto the vitality program, at the end of March, R650 was debited off my account, I phone the head office and branch numerous times, being pushed from pillar to post, and after leaving messages for the manager to contact me , I went to meet with the manager, THE MANAGER ADVISED ME THE SALES PERSON GAVE ME WRONG INFORMATION AND THERE IS NOTHING SHE CAN DO. I told according to CPA i was given incorrect information and with a witness present, then only does she tell me that she will try to help me, I am still awaiting her call, I cant cancel the contract as there will be a penalty fee, yet this was their error now I must suffer, I told her I am will to keep the correct but the error must be fixed in that case and once again no feedback