Pathetic Service Given by the Company

Good morning

I called in on the 30th of December 22 to be able rejoin the gym,and I spoke to Thabisa Klaas that advised me that I owe them R4700 which is in arrears. I told her that I cancelled my membership in August 2020 when they open the gym after lock down 5. I went to Maponya Mall to tell them that I want to cancel since am scared of Covid and I won't be coming to the gym and the other thing is I lost my job during that time due to Covid. Then I was given a phone to call the head office and did the cancellation. So Thabisa Klaas told me they are no managers at that stage I will be called on the 3rd Jan 23 and today is 5th Jan and am still waiting for that call, as I was advised that the manager will listen to the call and get back to me,48hrs later no one contacted me. I was training with Virgin Active since it was called Health and Racquet and I have never had such a bad experience with the company that is why am brand loyal. I have been with virgin active for more than 15yrs and I have been on Premium package for more than 10yrs.I don't expect such service from you. I wanted to start training in January and now I can't because of the mess that was caused by one of your employees. Please let me know if you still want me as the customer of I should go to the competition. I won't be paying for services that were not rendered and that after I cancelled my subscription. How would I have paid for Premium when am Unemployed?????Your urgent response will be highly appreciated as am losing time to train as per my plan for this year