Pathetic service

Virgin Active has introduced a new booking system, which is a total nightmare and frustration. You have to cancel 2 hours before the session. How will i know even before my meeting starts that it will run over. When cancelling it says it too close to the start time, and then it says something like lets book another class. I was on a waiting list and received confirmation of the class around 15h20, which was not 2hrs before the class. This has a negative impact on me, i am not irresponsible where i randomly just book for the fun of it. We get emergencies along the way. As a self employed person i have to accommodate my customers every point and the big virgin active doesn't seem to care about it's customers