Pathetic Service at VirginActive

I am very disappointed with the service I have received from a sales consultant by the name of S'ne, at Virgin Active in Greenacres. I tried to report this to the sales manager at the club Lerato. Who instead patronized me. Lerato and S'ne did not want to take ownership of their mistake. And I now must be inconvenienced, by the lack of service S'ne failed to provide me. Had I received proper service from the onset, I would not be in this position.

I want this matter resolved as soon as possible. I also demand an apology from these two (S'ne and Lerato). I want the matter with my daughter's membership to be active tomorrow morning, without me being inconvenienced. Lerato was able to get my daughter's details, I want it to be sorted. Please.

If this is not sorted by the end of this weekend I will terminate my contract with Virgin Active.