Pathetic service and *********** management at Virgin Active.

This brand has totally lost the plot. Customer services are the worst. Just one incident...A few months ago virgin active cancelled my membership without my permission. In a nutshell...it's been more than two months that I have been trying to find out who cancelled my membership and also try to get it reinstated. I spoke to several customer services agents(Bonita, Wisol, Nadeem), but thus far no progress. I have several times asked for a manager to contact me but thus far not one has made contact. Just getting through to the call centre is a nightmare. This brand is definitely going down the toilet. Really pathetic. I've been a member at different clubs over the years, even Health and Raquet. My last membership was at Virgin Active in Athlone, Cape Town. I have sent emails, spoken to callcentre agents etc...but to no avail. People need to speak out about the bad service and experiences they have at these clubs. We pay for these services, its not free. They must be held to account. Staff need to be properly trained etc...facilities need to be kept clean etc...machines need to be in good working order...pools need to be cleaned properly. Very sad. One thing is for sure...it these things are not remedied, They are not going to last. Very disappointing.