Pathetic service and empty promises

Signed a contract with Virgin Active as part of my company's Wellness day. The contract stipulated that I would receive two kid's memberships free as part of the promotion. Shrey promised to do a follow-up visit to collect kid's birth certificates and issue their cards. Weeks passed and several attempts to contact him were futile. The number her provided did not exist. Managed to get a hold of his manager but nothing constructive was done. Contacted customer care (Chantal Petersen) and they tried to assist...I again provided my details, however three months later, i have still not received any feedback nor any cards. It's always difficult entering the gym without the cards. Disappointed in the service i have received and the breach of contract