Pathetic Service and Attitudes...

After changing my banking details with Virgin Active over 3 times, then paying the agreed upon, reduced arrear amount of R275 (R280 was actually paid), as requested by Carmen Blythe, a Collections Officer, I am inundated with calls saying I`m still in arrears. Almost every week since June this year now, I`m being hounded by calls with this regard and when you contest this, the call center agents give you attitude and then NEVER solve the problem. Very poor and Unprofessional service and no pathetic attitudes from them.....