PATHETIC SERVICE AND !!!!!

Absolutely appalled by the customer service when trying to resolve issues with my membership.

I asked for my account to frozen initially - months later they tell me that I own a certain amount of money for months that I haven't even attended any of their gyms

When I called for the 10th time to tell them I want to cancel the lady cancels and later tells me there will be a cancellation fee which I need to pay for

This is actually unfair as the reason I requested for my account to be frozen was due to affordability and had to cut costs now I have to pay for a service that I don't even use I'm certain I'm not the only one complaining regarding this I'm just annoyed with the way ya'll treat us

But you too quick to make people sign however when we try communicating with you either your services are offline or we wait in phone ques wasting our airtime GET YOUR ACT TOGETHER !!!!!!

I will not pay any fees as you do not keep your WORD and are very misleading