PATHETIC SERVICE

i was being charged for a contract that i cancelled, i called and spoke to shamima who advised me that they will refund me and apologized, then told me she will have to investigate as to when this was terminated 1st (this is virgin active they dont have this info on hand) ***********. i dont receive any feedback from her and i call back after a week and a guy helped me and told me that shamima didnt capture something properly and he rectified it and il be paid in 5 7 working daysi get no feedback again and i call back after 10days to be put on hold for 20 minutes to be told that the finance team rejected it. they deducted money from me after it being cancelled (*******). i will take my move out of discovery and move to a better service provider