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Ofentse O

1 reviews | Active since Aug 2015

03 Oct 2016, 13:27

PATHETIC SERVICE!!!!

<p>PLEASE EXPLAIN WHY IS THERE AN OUTSTANDING AMOUNT OF R140 WHICH I AM IN ARREARS FOR WHEN I WENT INTO THE BOULDERS CLUBHOUSE AND MADE ARRANGEMENTS FOR SPECIAL DEBIT BECAUSE OF CHANGE OF CLUBHOUSE FROM MILPARK TO BOULDERS. I WENT TO BOULDERS CLUBHOUSE ONCE , I NOW WANT TO CHANGE TO CARLSWALD SINCE IT'S CLOSER TO MY RESIDENCE , I AM TOLD THAT I HAVE TO PAY R300 EXTRA FOR THE FACT THAT I AM IN ARREARS - IT ISNT MY FAULT THAT YOUR STAFF DOESNT RECORD INFORMATION PROPERLY, I WAS EVEN GIVEN A FORM TO PRESENT AT THE BOULDERS CLUBHOUSE TO PROOF OF THE SPECIAL DEBIT ARRANGEMENT</p>

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply03 Oct 2016, 16:05
Official

Please accept our apologies for the inconvenience.

After our conversation, I'm glad that we've been able to resolve the matter and trust that we have been able to restore your faith in Virgin Active again.

Kind Regards,

Tracy-Lee