Pathetic service

<p>I always thought that virgin active offered superb service up until recently.</p> <p> </p> <p>From paying R70 a month to R470 without notification of any sort.</p> <p> </p> <p>Complete disaster...after calling the call centre to try and resolve the problem I felt that no help at all was offered or any understanding displayed towards the uncomfortable position theyve left a lost and previously loyal customer. Virgin active refuses to accept the payment offered of R70 for June month however wants to charge R470 and wen I said I'm not paying the higher amount. They cancel my subscription early and STILL WANT TO CHARGE ME AT R470. Where is the customer care..I spoke with Joey Hendricks who offered zero understanding. She then speaks to her manager Damien Lawson this guy didn't even come to the phone to discuss.. What a pathetic attempt at service as no service was given. Why should I pay a higher rate without being MADE AWARE of it??? Why should I pay for something VIRGIN ACTIVE didn't have the respect to even consult their customer on. Disgusted!!!</p>