Pathetic Service

I have cancelled my Virgin active membership on multiple occasions but am still being debited!!! I had initially downgraded my contract as I was informed by Siaed that I should downgrade to a lower package and then at the 1st of the month cancel as this way there would be no cancellation fees. This was done and a while after I phoned in to cancel completely and was then informed to send a mail to ***, unfortunately I do not remember who I spoke to but I sent the mail on the 02/09/2021 and at this point I was being debited R65.00 PM as I had downgraded. on the 1st of October 2021 I got debited for an amount of R260.00 for something that I have tried to cancel and no longer use at all!!I have spoken to 2 consultants today who just hung up the call. Virgin active are really showing me why I will never join the club again. Pathetic service!!

I am now really not sure how to get this contract cancelled and looks like I will have to take this further!!