pathetic service

I have a problem with Virgin active Kenilworth centre In April 2015 I paid the vitality activation fee of R1225 for me and my wife.A week or two later they refused my wife access to the gym even tho she had a credit on their system and we were never given a proper reason as to why she was denied access..every time we would get there its as different story.I then spoke to the sales guy and he assured me that he would sort it out but failed to do so. I asked to speak to the manager but no manager came forward to assist us.I finally got some feed back from the sales guy but almost a year later he then I was told to pay a R365 on top of the R1225 I paid in 2015 to reactivate my wife's account because vitality increased the activation fee this year. So why did It take them a year to give me this ### .And why should I pay another R365 when I signed up when the fee was still R1225 I'm 2015! they a bunch a ****** at that club for ripping the members off..I will not pay a cent more and won't recommend anyone to join that club until they sort out this account. Its really pathetic and the staff is just so unprofessional.