Pathetic service

I paid a subscription fee on 23/9/2018 at the Glenanda Virgin Active gym for the amount of R799. Two or so months later I enquired about vitality points and was advised to contact the Discovery call centre which i did to join the vitality program. To date I have been debited incorrectly monthly for both my membership and my vitality program. I have not been able to have this matter resolved even though i have provided POP for the over the counter payment. Apparently this matter is being dealt with by Radi Pillay and/or John Robertson and team. My contract ends next month and because of the lack of urgency to resolve this matter including the time wastage in gym and telephonically personally and through a broker i am seething as yet another payment has been debited this morning...why is it so difficult to locate a payment and charge me accordingly since last year. Because of the lack of feedback and complete dissatisfaction i am requesting a complete refund of all the payments made since inception. This has been such a grueling experience and most frustrating situation. I have not even been to the gym since all this aggrevation began almost 1 year ago now.