Pathetic Service

since October i have app**** for a promotion, which i qualified for, today is the 16 of January and i still have not been signed up, how disgusting is that to chase a promotins for 4 months. i have been going to the gym to get me signed up atleast 3 times a week since October and everytime i get a different excuse. if the reason for not being sighned up was me i would understand. but what do you call going everytime with the registration fees and everytime being turned away. the last time i went i was told there will be a better promo running and i should sign uo for that one, which i tried doing and yet i was given a load of BULL as the cash back i was promised didnt even come through. for first time gym member im shocked with the service im getting i actually regret going in the first place. and to make it worse when i actually wanted to cancel everything and only then i was told a cancellation fee will have to be paid......is this how you capture people in signing up with you Virgin Active. serverly ****ed off.