Pathetic service

Visited your club on the 12th of January and did not have my club card with me. I did however have my old card which I thought I misplaced and tried accessing the club with this.<br> <br> The guy at the counter, loudly without thinking says that my card has been deactivated and that I am not allowed in the club. Quite an embarrassing situation as there were other patrons all around. Apart from this, a lady who works at the club took my old card and without any explanation said that I need to buy a new card at R70. Quite unnecessary as I had a card that could be activated if they wanted to. I am extremely upset at the lack of professionalism and the downright rude behavior of your staff. We pay good money to be part of a brand we trust and do not need to be treated like *********. Common courtesy and understanding would be appreciated, seeing that we pay our subscriptions on time and visit your gym almost 4 times a week.<br> <br> I am now being made to buy a new card! If you pride yourself on service, I would suggest you offer your staff training on how to handle situations such as this, not leaving sour tastes in peoples' mouths.<br> <br> I expect a response to this as soon as possible.<br> <br>