Pathetic Service

I'm am sick and tired of complaining about the same thing!I signed up a contract for my daughter at Horison.The contract was never loaded due to Horison having no power.I was told to go to Roodepoort Ntabi signed the contract but now I'm being charged 189 when my child is 12 years old!I contacted the contact center and this is still not sorted.I also am struggling to get my child's gym card.