PATHETIC SERVICE

Virgin Active has started debiting me R157.50 more than the agreed amount as per the contract I signed as of the 1 January '18. I have questioned this several times and am being continuously told that it was because i had Vitality when i signed up and cancelled it thereafter which is not the case and the proof was sent to them. This is pathetic that they expect me to phone Vitality and sort it out when the maladministration was on their part and not mine. I was never informed prior to the increase which goes against the CPA. I am so livid by their apathetic response. Why is it so hard to take responsibility for their error instead of the customer the run around.