Pathetic Service

I had a virgin active contract and called into the call center on the 4th of February and in the conversation I told the consultant that my vitality benefit had an issue and I might have to cancel and rejoin.I was told that they will investigate and cone back to me.I received no feedback till I called again the consultant transfers to the original lady who is now arrogant and condescending I say again the contract was to be cancelled so I can rejoin an this lady says I will listen to the call and come back to you.This was Tuesday 13th March.I wanted to rejoin on Sunday but the contract was not cancelled yet.On Wednesday I call again another lady say the same thing and I will call you Thursday at 12.Still no call as yet.This is pathetic I say on a recorded line that I want to cancel and this only happens more than 6 weeks later and I'm supposed to pay the bill? I can't even go to gym because of this mess up.Looks like I'm always going to have issues with virgin active after being a client since 2000.