Pathetic Service

A while Back I had joined Virgin Active. The first time I joined Virgin Active I received Bad Service from a consultant in the kiddies area, as I was about to get my first work out the Child Service declined to look after my kids as it was her lunch time and I immediately cancelled as I might as well go to Zone Fitness but I came to VA so my kids can get the benefit as well.

Two weeks later a Sales consultant Zhivago called me back and granted Excellent service which I accredited him and even sent a mail, convincing me to join. Months later I had put my account on hold as it is was the Holy Month 2017 in my religion and I couldn't gym Not realising that my account would be Cancelled, I then contacted Virgin to reinstate my account and I agreed to pay the outstanding balance but somehow everytime I liased with them they kept on giving me a different amount, this started in October 2017. It is now March 2018 and they still cant seem to get my account settled.

They handed my account over to Debt collectors which is completely discgusting as it is not my fault that the service is terrible and unprofessional. I have emails as well as recorded calls confirming me contacting them and trying to make a payment. My most recent email was with a consultant yesterday Shaheeda who said she will contact me back today but I still have not heard anything. Last month a consultant Ruwayda emailed to advise she contacted me however I had my phone with me and the phone literally rang for 5 seconds.

This is the utterly pathetic Service received from Virgin, my last mail was LAST NIGHT requesting to be contacted again yet still no response or feedback.

I urge everyone reading this to please make an informed decision before joining #Virgin Active