Pathetic Service

took out a membership in February 2015 my monthly premiums was R119.00 without having to pay the activation fee of R1300.00. This app**** to first time vitality members and it included getting your premium back after the 15th of each month THIS DID NOT HAPPEN.I went on unpaid maternity leave an this caused my membership to withdraw but on returning to work I settled my account and reapp**** as a new member of virgin active. This time around I accepted to pay R1300.00 and R100.00 reservation fee and I added my son on V-CLUB. The very next day I was called to return my new virgin active bag because I received one in February, even though I paid for it and the new promotion states that all NEW members get a bag, My membership was cancelled and I am getting a new membership am I not seen as a NEW member? I paid my arrears I added my baby I accept to pay R1300.00 I get a new bag now I get asked to return it? *********,EMBARRESING DISSAPOINTED IN THIS COMPANY. I immediately decide to return it and also cancel my application to become a new member again and this was done happily without trying to save a member and without asking why. I am furious I am disappointed AND WANT TO BE CALLED