Pathetic service

I joined Virgin active constantia in April of this year, where i signed up as a premium member and also signed up my son for club V. all joining fees were paid at the Contantia club, but was told to sign my son up at club v max at steenberg. I then followed the consultants instructions, signed my son up at the Steenberg club. <br> <br> I am now receiving endless calls fromt he call centre stating that i've never paid my son's joining/activation and card fees, when all this was done in April. the consultant from the club also gave me a ring and told me the amount was still outstanding when he was the one who had processed the payment. I now get stopped by reception each time reminding me of the money outstanding, and they do it in such a loud manner to humiliate me infront of other members. this is really disappoiniting. <br> <br> I then called the manager at Steenberg today, to check what the issue was around the payment, and she explained to me that Contantia never credited their club when my son joined club v max, but when i spoke to the sales consultant he told me i had to pay the fee again. i then tried to follow up with him via email and to date never received any response from him.