Pathetic Service

I am a Virgin Active member since 2007 and still am. I am currently on a month to month contract. I want to know if there is some sort over sight Department that over sees and regulates the operation of Virgin Active, such as a ombudsman for gyms. I have a problem with Virgin charging people money for freezing their contract. I travel abroad often due to work commitments, sometimes for a month at a time but Virgin Active expects a member to pay for the month regardless if they train or not and if you want to freeze your membership, you are still expected to pay.This was a free service but Virgin noticed they are losing money so they have decided to charge people for this service which I feel is a total *******. I am a member and feel Virgin should understand the needs of of its members. I need an investigation to be done in to the legality of this practice. How can a member be expected to pay for a service he never used, that is pathetic. I have not trained at Virgin for this entire month but am expected to pay for it in order to train when I return to South Africa next week. This is how Virgin keeps me moving by frustrating me.