Pathetic service

The most pathetic customer service! Nobody answers the ohone and I received email responses after a month!!!! I requested to cancel this policy in October when the lockdown freeze ended i was billed from October without using this policy as i do not feel safe using gym facilities in this pandemic i came in to centurion one time to see if i was comfortable and i was not!!! I emailed to cancel this policy nobody responded i even canceled my vitality at the end of November and not im being billed R1000!!!! I want a refund for the months i have paid from October and i want this dam policy canceled! I’m sick of this pathetic service