pathetic service

Hi there I signed up with virgin active athlone on the 14th of march as well as two other family members of which I was told that we won't be debited for the first month from our sales consultant as we will only pay registration fee and debit will go off in april also that we would receive 3 personal training sessions to date I have received nothing. I then called head office to log a complaint of which I received a call 1 week later for a quick survey and was assured that they will look into the matter still nothing. I then had to resign my contract because I switched to vitality of which I was told I will receive the the full kit bag and the kids will receive the v bag to date nothing I call it false advertising. My kids have stil not received there updated pass cards as I was told another lady does that and she was not in in at that present time. I must say the salesman at athlone is quick to sign u up nd take your money but has no customer eticate what so ever to come back to his client. I'm one very unhappy client false advertising once u sign up all is forgotten.