Pathetic Service

<p>Soo mad right now.Re joined @ Bluff -myself and V club for my son in november. Converted to sanlam reality in Jan (Zinhle) and was double debited. Called the club for Nicole and left meessages but received no call back from her. 8 days later she told she never received my messages. Mid feb my son's access was blocked. Apparently his membership was cancelled when I converted as he was not migrated with my new contract. Zinhle said I did not tell her. As a result I lost out on the R1000 cash back promotion.Left messages for Nicole again but no response. Called customer care and was referred back to the club. Went there and spoke to Nicole and Koekie, spent more that 40 minutes with them while they were "sorting" the problem after shifting the blame. March 1 debited for both contracts. My son now has two active contracts with VA...how is that possible? I was ****ed off and thot their system will pick it up and refund me...I was wrong. April 1 same thing. Called customer care AGAIN, same story..its the club's mess..they must fix it. Was told a Berveley will call me. With my previous bad experience with Bluff staff decided to call them. Was told Koekie has moved to Pavilion, Nicole was not available, they refused to put me through Berveley, Sales Manager. Was put thru to Sybrina, relayed my story again. She promised to attend to it, agreed on an app. on tuesday 18h15. Got there told she's busy with a "client". So what am I? She stepped out and said somebody else was looking into it and will only be available on thursday. </p> <p>This is the second time I experience this bad service from Bluff. Once you have signed the contract they don't care. After sales service does not exist. VA makes sure to debit your account but you are sent from pillar to post when a refund is due to you....which is always their fault.</p> <p>i am very angry right now. I joined to improve my health but all they are giving me is unnecessary stress. After more that 15 calls and many consultations I have now run out of patience. Poor service and disregard of their members. Its unacceptable. I went back there because other clubs are too far. Had been a member at The Workshop Club from 2006 and never had any issues with them.</p> <p>Bluff staff treats you like they are doing you a favour...well not all of them</p> <p>****ED!!!</p> <p> </p>