pathetic service

<p>i am very disappoited and devastated with the patrhetic and poor service i have been getting from the virgin active member at head office in capetown , last year in august i called virgin active to cancel my membership and they later called me to find out the reasons of cancellation which i clearly explained to them that i was going through financial crisis, the gentle man whom i only remember his title as line manager offered me a 50% discount for two months which i found it reasonable and great deal. after two month of the deal i rediscussed the issue with virging as to notify them that i ll only be financially active in january 2017 which they extended the discount to such period, in january i R310 which is my full parkage monthly amount was deducted as per agreement, on friday 20 january 2017 i went to exercise by my club virgin active south gate and supprisingly i found my membership blocked and they told me i was in arrears, then i was also told to contact virgin active head office which they only work monday to friday. on 23 january 2017 at 15H30 i received a call from a lady who introduced herself as Nozipho from head office virgin active who insisted that i owe virgin active, i tried explaining to her that i dont owe any money but she insisted using a very rude approach , this lady was not even prepared to find out or to get to a common solution of this matter, she told me i should pay the amount which i dont owe or my membership be cancelled which left me without any option but to chose cancelletion hence i couldnt pay an amout which i dont owe,currently as i m typing this report my membership is blocked and cancelled, i paid R310 for the entire january month but i cant be allowed to access the club.</p>