mB
michael B
1 reviews | Active since Dec 2011
05 Feb 2015, 20:36
PATHETIC SERVICE
After turning up at Bedfordview and handing over my card to Fortunate my nightmare began. I was refused entrance due to my membership being for milpark which i was confused by as I have used the bedfordview gym twice before and never had a problem. After paying for a membership for 11 months and then being told I can't enter and I must go wait in the car while my wife trains was just disgusting. Fortunate rolled her eyes and was just plain out rude and said that I must rather cancel. I am very confused why I can be allowed into the gym 2 times on my membership and then get refused access to the gym and told I must leave and recommended to cancel. I expect a phone call as this is disgusting.
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Replies (1)
Virgin Active South Africa's replyOfficial
06 Feb 2015, 10:17Hello mickbal,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the encounter at our Bedfordview club yesterday.
As per our telephonic conversation today, I explained that you were allowed access at Bedfordview because we opened access for our members to any club during the holiday season which was 1 December 2014 until 11 January 2015.
I have proceeded to cancel your contract for the 31 March 2015.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the encounter at our Bedfordview club yesterday.
As per our telephonic conversation today, I explained that you were allowed access at Bedfordview because we opened access for our members to any club during the holiday season which was 1 December 2014 until 11 January 2015.
I have proceeded to cancel your contract for the 31 March 2015.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
Virgin Active South Africa's reply06 Feb 2015, 10:17
Official
Hello mickbal,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the encounter at our Bedfordview club yesterday.
As per our telephonic conversation today, I explained that you were allowed access at Bedfordview because we opened access for our members to any club during the holiday season which was 1 December 2014 until 11 January 2015.
I have proceeded to cancel your contract for the 31 March 2015.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for the encounter at our Bedfordview club yesterday.
As per our telephonic conversation today, I explained that you were allowed access at Bedfordview because we opened access for our members to any club during the holiday season which was 1 December 2014 until 11 January 2015.
I have proceeded to cancel your contract for the 31 March 2015.
Should you require any further assistance please feel free to contact me directly.
Regards
Robyn