Pathetic service

A member of virgin active Lenasia car got ****** on the 25th of March 2022 between the time of 18 45 and 19 00 pm at the virgin active premises in LENASIA. The front boom gate was closed due to the road in the gym car park getting fixed, the security of the car park which was supposed to be watching the back entrance was found guarding the front entrance which was already closed. We had asked the gym staff for assistance to look at the footage to see what occurred and none of them could assist us with the matter as they do not know how to operate the monitors for the camera footage. 1 of the staff called the manager of the club via a whatsapp video call and we were still not able to view anything, the manager then said we should wait for Tuesday for someone from there IT department to assist with been able to view the footage. The manager of the club has still not contacted the member in any sort of way to find out what occurred.The only contact was from a lady of virgin active who said that they will only be able to view the footage on Tuesday . This as well has not been the first car which has been taken due to incompetance by the security staff at the virgin active LENASIA branch. Gym members of the club are now worried to leave there cars at the club due this behavior of the security company. We as paying members of the club find the service received as utterly disappointing and dissatisfied. We await to hear the response from Virgin Active.