PATHETIC S***** SERVICE

Why do i need to always resort to Hello peter when it comes to Virgin Active? Judy Thompson's listening skills are non existent at all. i have triple repeat myself in everything. I spoke to a lady earlier on today. reason for my call was: I wanted to know who gave Virgin Active authority to change my email address with my concession? the lady i spoke to earlier who was identified by Judy as L Sityoshwana. I spoke to a lady and could see who change my email, i then asked to speak to that person she then said he is on lunch. i asked that i be called or email the email i sent to change the email as per the notes on the system read out to me. I have been waiting ever since.<br> <br> Virgin Active is struggling to do thing right, i am tired of their ****py service. If the consultant are not laughing at you, they are talking to their colleagues, or they actually aren't listening AT ALL! <br> <br> I sent an email to [Email Removed] yesterday of which i never got any response from her. my webmail query was attended to but i was not informed.<br> <br> IS THIS WHAT VIRGIN ACTIVE SERVICE IS???