Pathetic path to fitness with Virgin Active

So, in 2023 I took out a Virgin Active Membership at Little falls hoping get fit that year, little did I know that the contract was sold to me by a very doggy sales consultant, Virgin only realized what was happening once he left.(I have all emails that were ignored) However, that left me with a very frustrating experience in a gym that is actually incredibly outdated. I canceled the contract at the end of 2023, as I got really tired of explaining the situation at reception to enter and I was basically ignored by the sales manager of the branch who made absolutely no effort to resolve the issue. Its now 2025 and due to an injury I am once again trying to apply for membership, however as per usual there is nothing easy or plain sailing with you people and the matter (issue with the old contract) has been escalated to head office. To remind you, I am not responsible for the people you employ and I cannot see why I should be negatively impacted by your choices. Get, your head out of the sand Virgin, fix this ****, now so that I can start my rehab. If there was another brand of gym with a pool close to me, guaranteed I would not bother entertain a membership with your company.