Pathetic organisation

I have been a member of Virgin for quite a number of years. Virgin Active no longer value customers. I have been having issues with their app. It is just not uploading my rewards, I have been battling. Made numerous complaints to no avail. I have been on twitter to sheer frustration. I have DMs to prove it. The Sanctuary Virgin Active staff cannot help neither is the ***. The last straw was today when I interacted with the club manager Lee, who was nonchalant, couldn't offer a solution. He blatantly admitted that he he wasn't clued up with the app. I showed him all my communication regarding the problem. He didn't even ask me to forward all the communication to him so that he can escalate from his side. Lack of leadership skills, can't think out of the box. I have never missed a payment on all the years that I have been with them. He didn't even care when I told him that I am glad that I wasn't renewing my membership.