Pathetic lying *******

*******! During Lockdown I froze my account. Then canceled in October which is recorded on their phone line. Virgin Active continued to bill me. I have spent hours on repeated calls. Eventually in January they agree after listening to the recorded October call that I did cancel and they owe me a refund. They even called back and confirmed the refund figure. To date zero refund. I have Meantime cx the debit order. Today I get a call saying that I am in debt and owe them!!! While I am querying this they then cut me off. No idea what to do further. They agreed they owe me money but now say I owe them.