Pathetic for an International Company

I cancelled my membership the first week of March 2021 and Virgin Active, they simply ignore the cancellation and two months down the line, they are still deducting my cancelled membership. What is wrong with this company? How can one cancel something and yet the company ignores the cancellation and keeps on deducting their fee? Trying to call them is as difficult as trying to cancel your contract; you have a better chance at winning the lottery. If you consider joining Virgin Active, please keep in mind that if you do not like the gym(s) and you wish to cancel, rather play the lottery and keep paying your monthly fees. I would have thought that an international company has more professionalism than this. I really did.