Pathetic Customer Services!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

<p>Virgin Active Sun Valley (Noordhoek) has recently opened their branch for months they were calling and encouraging me to join. Eventually I had decided to join in the month of April as they had a promotion running. The promotion was should one join you would receive free merchandise. When I enquired from the consultant why I had not received anything they said it would be followed up. It has now been 4 month I had not receive anything. When I called to ask again they told me the following:</p> <p>1. It is not August so it is too late so I would not receive anything.</p> <p>2. If I really want the merchandise I should call the Head Office myself and sort it out myself.</p> <p>3. Instead of the free merchandise I should rather enter a raffle competition and stand a chance to win merchandise.</p> <p>This is beyond unacceptable, Virgin active is not late at all when my monthly debit order must be deducted every month. When one has a query or request from the Gym they had joined the staff responds by saying sort the query out yourselves or they just don't feel like responding. If this is the response and customer service one receives from Virgin Active Sun Valley then I might as well cancel my contract. They literally called me every day wanting to me join and now that I have a problem they don't even bother to attempt to sort it out. They would rather tell me to sort it out myself.</p> <p>To add insult to injury when I called your Head office in Claremont on the 10th August at 15:00pm an agent by name of Cindy was completely unprofessional and rude in telling me how dare I call the Head office and direct my query at her she cannot and is not going to help me and put the phone down. If this is what customer service is about then I suggest you provide some serious training to your staff.</p> <p> </p>