Pathetic Customer Service from Virgin Active Consultant Shanice Issac and the Westville Branch

My husband had to cancel his gym contract in October 2019 due to financial constraints, he paid in the cancellation fee . On 2 December he took up a new contract with Virgin Active paid the joining fee on the Cyber Monday Deal. we went into the Westville branch and Simphiwe attended to him, Simphiwe even stated that he does qualify for the cyber Monday deal which is free for Dec to Feb 2020. At the end of December a deduction came out. My husband has been dealing with Shanice Isaac from the call centre whom is the most *********** person i have come across, she pushes back to the branch and when we try to contact the branch the Branch manager is never available to discuss this matter. the first email sent regarding this query was 31 December 2019 to date this has not been resolved.

Shanice has been giving us the run around from the initial conversation with her and does not feedback until a call is made to her. If this is the caliber of staff this company associates themselves with no wonder this matter is not resolved.

I would never recommend Virgin Active to anyone