Pathetic Customer Service at Virgin Active Southgate!!!

<p>Virgin Active Southgate has the worst customer service ever and to top it all when they realized they made a mistake; there is no apology, no accountibikity, no people's s****s, no leadership s****s and no management s****. Who runs a business like this in this millenium???</p> <p> </p> <p>I joined as an off peak member with a lady named, Tina and she informed me that I got five free passes for any person but was never informed that the member who uses the free passes must bring an identification document to be able to enter. When I wanted to take my daughter, the frontline staff informed me that no entry for her without identification, stating that i must drive back home for such proper identification documents.</p> <p> </p> <p>I told the guy, called Tshepo, who claimed that he was the manager that this was a mistake in their side and that they need to fix it without inconveniencing me, instead he embarrassed me in front of his six colleagues and other members training by saying that there is nothing that he can do and that I can do whatever I want to do. Monday morning, the 17th of Octoober 2016 @ 11h00am the lady named Tina, called me, not to apologise but to lie to me and make me a **** by asking me when is my son starting by saying "I told her that he'll start soon"' so they lie to cover their tracks also. Goodness, the type of calibre of staff!!!</p> <p> </p> <p>Is this the type of management s****s that Virgin Active are investing in, allowing them to tarnish their brand. Training, coasging and guidance is desperately needed there. I hope that it is not the same type of service across the board at all branches of Virgin Active.</p> <p> </p> <p>I need an aology and an explanation from management and the way forward. All this could have been sorted in an amicable way if the staff was s****ed and equippped to do their jobs.</p>