Pathetic customer service

I have joined the virgin active for the second time apprehensively!!<br> <br> Rejoining the gym was a big step for me because I have had a terrible experience with virgin active billing my account without authorization previously putting me trouble with Dr orders and service fees. <br> <br> Having explained this to my new consultant - he reassured me nothing like this will happen and we can go forward with the membership.<br> <br> 3 months into having Dr orders run and me paying extra service fees. I have tried numerous attempts to resolve this issue but to no avail,not even the MOD has the decency to return calls.According to virgin I owe you money because you are running unauthorized Dr orders!!! <br> <br> I guess you can give people the run around because you are not loosing Money every month and the pathway to health and wealth is definitely not your priority!! <br> <br> I will be taking the nessary steps as well social media platforms to ensure that people avoid your gym because it costs 1000's off rands extra. <br> <br> There is a lack of communication and as long as a quick sale is made who cares how the customer suffers.<br> <br> Pathetic training to your consultants because they have no clue what is going on!