Pathetic Customer Service

Pathetic Customer Service

Pathetic Customer Service I have been a member of virgin active for more than 10years probably almost 20 yes and have always paid my membership on time. I have never been so embarrassed and humiliated as I was by this gentlemen zipho slara who has the most terrible customer service I have ever experienced in my life. Claiming to be the manager on duty he humiliated me and caused so much embarrassment without listening to the facts. All this started when my medical aid was cancelled incorrectly thus me losing out on my vitality benefits. This pushed my membership up to r925 a month which I noticed when they tried to debit my account. It was normally r370. When I enquired about it by calling their contact centre the lady on the phone as well was absolutely pathetic but anyway I then ended that call as she was useless. Went into the athlone virgin active and had the membership changed to a new one of which I would be paying r350 a month and then would be required to pay the pro rata amount of the r925. I agreed to this and paid it . Then month end I get debited again r925 and r350. ***. I reversed the r925 as this is not what I agreed to. I enquired with the sales gentlemen what was going on and he said he will have it resolved. As far as I was concerned i do not owe virgin active any monies. Now this is where Mr zipho slara comes in. Without actually listening to me or looking into the situation and realising I have been a member for over 10years almost flippen 20yrs he decides to embarrass me by refusing to let me in . All this while the entire gym watches he refuses to listen to me and what has transpired on the account to actually make a customer centric descison. Allowing me access while this is resolved as this is not my error as I paid what needed to be paid . If this is how you treat clients who have been loyal for so long then I really think I need to get rid of this membership and will post this all over social media as I am totally disgusted by what has happened tonight. I'm absolutely disgusted and will not let this go until a amicable solution is reached . You at Virgin active need to hire and train your so called managers to be able to make decisions not based on what they "think" is right but what is right for the customer. Virgin Active gatesville has always had its issues but this is where I draw the line . From a gym poorly equipped to staff that just don't give a rat's ass now this a manager who cannot think or does not listen to the customer. I actually just want to never ever see a virgin active ever again after tonight. I want a formal apology from Zipho in person and my membership to be free for the next six months. DISGUSTED!! To ADD TO THIS IT STILL CONTINUES. Went into the branch to sort it out and no one wants to help me or call the contact centre. Riyaaz one of tye sales managers ignored me and sent Tasneem out to inform me I must pay the arrears amount and no access. ***? No one from Head Office has contacted me other than the call centre to pay the arrears. I've been told to speak to Izak Labuschagne because this kind of treatment is not acceptable. Once again I was embarrassed not allowing me access to a gym that I paid for already this month . In all honesty Virgin active can stuff their membership I will reverse the debit orders and not pay anything until I am allowed access to the gym and this is resolved . USELESS PEOPLE IN THE ATHLONE GYM, ONE WOULD SWEAR THEY WORK FOR ANOTHER COMPANY AND NOT VIRGIN ACTIVE!!!