PATHETIC CUSTOMER SERVICE!!!!!

The consultant advises me to register a Discovery Bank account so that my monthly gym costs can be deducted from it. I must say, this is the worst nightmare ever. Oh goodness. I'm trying to resolve this because it takes me around 20 minutes to get into the gym when my account is disabled. Could someone please give me a call so I can cancel my membership asap!!!! If so, I will pay the early cancellation cost.